Projects Support

Welcome to the Projects support site. In the knowledge base below you will find answers to frequently asked questions about Projects and Digital Science.

If you cannot find an answer to your support query in the knowledge base please get in contact with us and we will get back to you as soon as possible.

Knowledge Base

  1. General 

    1. Supported operating systems
    2. Why the projects.ac domain name?
  2. Installation 

    1. I have downloaded Projects, how do I install it?
    2. How do I install a trial or paid Projects license?
    3. How do I fully uninstall Projects?
  3. Purchasing and Licenses 

    1. Academic License Eligibility
    2. If I own a Projects license, do I get updates for free?
    3. I did not receive the license file by email after I purchased Projects, what should I do?
    4. How do I move a license from one Mac to another?
    5. How much does Projects cost?
  4. Digital Science Account 

    1. What is a Digital Science account?
    2. How do I update my Digital Science account and email subscriptions?
    3. I have forgotten my Digital Science account password, how can I retrieve it?
    4. I no longer have access to the email address I used to sign up to my Digital Science account, what should I do?
    5. How do I opt in or out of Digital Science or individual Digital Science product (e.g. Projects) email subscriptions?
  5. Data Privacy 

    1. Is any of my data sent to Digital Science?
  6. Projects Repository 

    1. How do I make the Projects drive appear on my desktop?
    2. How much space is the Projects repository taking up on my hard disk?
    3. How can I recover my data without Projects running?
    4. Why do I get errors copying some file bundles to the Projects repository?
    5. Why do I get errors creating symbolic links?
  7. figshare 

    1. What is figshare?
    2. Why is Projects linked with figshare?
    3. How can I unlink a figshare account from Projects?
  8. Timeline 

    1. Temporary files showing up in Timeline
    2. Time zone support of Timeline
  9. File view 

    1. How can I view the contents of a bundle/package?
  10. Notes 

    1. What is the relationship between notes and files?
    2. Notes are being deleted when I save a file, why?
  11. Backups 

    1. How do Snapshots work?
    2. Does Projects support remote backup?
    3. How can I backup my files with Time Machine?
    4. How can I backup my files to Dropbox?
  12. Open repositories 

    1. How can I upload my files to an open repository?
  13. Fuse 

    1. What is FUSE for OS X?
    2. What are the steps for installing FUSE for OS X?
    3. Can I use MacFUSE instead of FUSE for OS X?
  14. Crashes, errors and problems 

    1. Projects crashed, now it won't restart. What should I do?
    2. File is damaged and cannot be opened
    3. Known problem with Mendeley citation tool
    4. Known problem with NOD Antivirus
  15. All articles 

    1. What is the relationship between notes and files?
    2. How can I view the contents of a bundle/package?
    3. Is any of my data sent to Digital Science?
    4. What is a Digital Science account?
    5. How can I upload my files to an open repository?
    45 articles 

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